Shipping & Returns
Postage and Delivery
We deliver worldwide and prices to all countries are available easily during your online shopping with us.
Under our standard service we aim to deliver goods to destinations in the UK within 2-7 working days (subject to availability). Please check product pages for any special delivery information relating to specific products.
Deliveries from Parade Antiques are either by Royal Mail or Parcelforce courier. For courier services please ensure your deliveries address has someone to sign for your goods, or, please leave alternative delivery details within the special instructions when filling out your shipping form.
We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any monies paid in full.
If it is not possible to complete your order we will dispatch what we have in stock immediately and follow up with the rest of your order within 14 days.
Courier Companies and Royal Mail only deliver between the hours of 9am-6pm, they cannot give a set time for delivery.
It is the responsibility of our NON EU customers to pay the relevant duties incurred at the port of entry to their country. Parade Antiques will not accept responsibility for discrepancies incurred by customers who are not familiar with the rulings of their parent country.
This does not affect your statutory rights as a consumer.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Unwanted Goods If you return the product (having taken reasonable care of it, complete with packaging and all components) within 30 days of the date on which you received it, we will refund you any money that you have paid us for that product. All you pay for is the return postage of the goods.
Parade Antiques will not accept the costs for return shipping costs on orders placed incorrectly i.e.
1. Incorrect address
2. Unwanted goods
3. Incorrect sizing
4. Overseas import duties and tax issues
5. Failure to include an international telephone number (overseas orders only)
If you return an item to us which is faulty please contact us by or email at firstname.lastname@example.org, once informed we will arrange a refund, repair or replacement. We ask that you send items back to us via Royal Mail First Class (Recorded), in the event of this being a larger item we will advise and arrange pick up from you by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
27 New Street
You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail Special Delivery.